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Our Customers Say:

“On behalf of Plymouth Tube I would like to thank you for your hospitality. Your diligence and team work helped us to stay on schedule and provide a product back to our customer with minimal impact. We at Plymouth Tube pride ourselves on customer service to our customers. Without your customer service to us we would not have been able to uphold our level of service. We appreciate your partnership with us and look forward to continuing our business relationship with LTI in the future. Kudos to your team.”

Mike Kennerson
Quality Manager

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Failure Investigation

Root Cause Analysis to Understand Why It Happened

Digital imagingA failure investigation with root cause analysis is designed to help identify not only what and how an event occurred, but also why it happened to prevent a recurrence. The failure investigation reviews all safety, environmental, quality, reliability and production factors that may have had an impact on the event that resulted in a product or material failure.

A root cause analysis at Lab Testing will get you reliable answers when a metal product does not meet performance expectations. Our metallurgical engineers will conduct an extensive failure investigation to uncover clues that will get to the source of the failure. They also document all results in a root cause analysis report to help you understand ways to prevent a re-occurrence in the future.

Conducting a Failure Investigation

In order for us to completely understand the events that led to the failure, we ask our customers to complete a Failure Questionnaire before we begin the failure investigation. The questionnaire asks for any known information relating to the type of material that failed and circumstances leading to the failure.

Based on the type of product and its history, the failure investigation and root cause analysis will include testing and inspection of the test sample to identify what caused the failure. The SEM EDS analysiswide-range of mechanical testing, metallurgical evaluation, chemical analysis, nondestructive testing and dimensional inspection services performed at our “one-stop” laboratory assure that we get the structural and behavioral results necessary to provide a thorough failure investigation and get all of the information needed for a comprehensive root cause analysis. Top-of-the-line equipment is used throughout the Lab including one of our latest additions, a Hitachi SEM and EDAX EDS system.

When all results of the failure investigation are gathered and analyzed, our metallurgical engineers will prepare a comprehensive root cause analysis report covering all findings, supporting materials and recommendations. When needed, our staff is available for expert witness.

Failure Investigation Summary

  • Customer completes a Failure Questionnaire
  • LTI receives failed material
  • Materials engineers begin analysis
  • Testing is completed on failed material
  • Root cause analysis report is prepared for customer