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“You’ve done a lot of work for Aerofin this year and I hope to send you more. Your employees have done an outstanding job and because of their hard work, dedication and knowledge of their specialty fields, I received 100% satisfaction and always on-time delivery. The Aerofin staff and I realize that LTI is one of the best laboratories in the USA.”

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LTI Hires an Inside Sales Manager

John Stango, Inside SalesLaboratory Testing Inc. (LTI) has hired John Stango as the Inside Sales Manager, a new position for the company. He will supervise the inside sales team, which includes Account Managers, Customer Service Representatives and a Sales Engineer. These employees assist customers in many ways, including:

  • Providing information about LTI’s material testing, calibration and specimen machining services
  • Preparing quotes
  • Coordinating orders that are performed throughout the Laboratory

As manager, John will oversee these responsibilities and work closely with LTI’s outside sales team of Business Development Managers to help establish new customer relationships. He will also assist the director of the department in executing the company’s strategic sales plans.

Bringing Strong Supervisory Skills to LTI

John has over ten years of supervisory experience with companies in the medical industry. Most recently, he held the position of US National Sales Manager for Ortho Technology, A Henry Schein Company, where he was responsible for management of the Inside Sales Representatives. Prior experience includes a position as Manager / Master Coach for CareCentrix, with responsibility for coaching and developing call center supervisors. He was also Regional Team Supervisor with Animas Corporation, a Johnson and Johnson company, where he oversaw the Call Center, the region’s Inside Sales group and the Product Information Team.

Providing Customer Support for the Full-Service Lab

Laboratory Testing Inc. performs all metal testing, material analysis, metrology and machining services at a three-building facility in Hatfield, PA. Unlike many other material testing labs that have scattered locations specializing in only a few services or with a small capacity, all of LTI’s orders are handled at a single full-service location. This one-stop arrangement provides significant customer advantages in convenience, as well as time and cost savings.

The Sales / Customer Service Department is the laboratory’s central hub of customer support and the customers’ main point of contact. Due to LTI’s single-location layout, this team is able to efficiently coordinate all material testing, nondestructive testing, specimen machining, dimensional inspection and calibration orders to get quick answers and results for customers.

“Our inside sales employees are dedicated to meeting the needs of our customers with outstanding service. Creating this position and bringing John onboard is an investment in further ensuring the high- level of service we will consistently provide to our customers”, said Mike Hiller, Director of Sales and Marketing.

Reach out to our Sales / Customer Service Team with questions about services, turnaround or pricing.