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New Customer Service Supervisor at Laboratory Testing Inc

Customer Service SupervisorLaboratory Testing Inc. (LTI) is proud to welcome Brad McVaugh as new Customer Service Supervisor. Brad will be responsible for providing customer support services as well as monitoring all operations in the Customer Service Department. The Department assists customers by preparing quotes, providing information about LTI’s material testing, calibration and specimen machining services, and coordinating orders that will be performed at Laboratory Testing Inc. Brad will also be in charge of expediting orders and handling customer queries and concerns.

Brad is a third-generation family member of Laboratory Testing Inc. and has been involved with the business for years. He previously was a CNC Machinist in the laboratory’s Machine Shop while attending high school and college. His responsibilities included running various CNC machines and preparing samples for testing. Brad attended Moravian College in Bethlehem, PA and graduated in 2009 with a degree in Business Management. After graduation, he was employed by Baum Precision Machining in Plumsteadville, PA as a Production Manager.

Laboratory Testing Inc. is a family-run business that was started in 1984 by Brad’s grandfather, Robert (Bob) W. McVaugh, Sr. Bob’s son and Brad’s father, Mike McVaugh, is the current president of the laboratory. A brother and sister of Brad are also employed by the family business, as well as a number of other relatives. Read a detailed account of the History of LTI.